Customer Service in Fee Collections
Recorded: January 15, 2010
About This Webinar
This 1.5 hour presentation was originally presented January 15, 2010.
Presenters
- Linda Byers, RNC, CNS. Director of Clinic Services WHNP
- Gayle Schielack, Quality Assurance & Trainer
- Laura Limon, Health Specialist
Objectives
By the end of this session, participants will be able to:
- Discuss why fee collection is important, especially with regards to Title X funding
- List ways to make fee collection routine
- Review scripts to use when discussing billing with clients
- Examine how good customer service can streamline the process and improve client relations
Webinar Files
Click on the link below to view the webinar. It will open in a new window and you will have the choice to download the webinar file to your computer or play it in your web browser.
Play the webinar (will open in a new window)
Handouts
Click on the links below to download the handouts for this event.
PowerPoint Presentation (PDF 105KB)
Excerpt from OPA’s Program Guidelines for Project Grants for Planning Family Services (PDF 10KB)
Script for Making Appointments: New Client (PDF 8KB)
Payment Expected Sign (PDF 6KB)
Script for Making Appointments: Returning Client (PDF 8KB)
Script for Fee Collection (PDF 7KB)
Donation Sign (PDF 7KB)
Appointment Sheet (PDF 10KB)